Terms & Conditions

This website is operated by Puresoft Water Solutions Ltd, Rushwee, Slane, Co. Meath, Ireland. In these terms, “Puresoft”, “we”, “us” and “our” refer to Puresoft Water Solutions Ltd.

These terms apply to our website and to goods and services supplied by us, unless a written quotation, trade agreement or other written contract states different terms for a particular transaction.

A “Consumer” is an individual purchasing mainly for purposes outside their trade, business, craft or profession. A “Business Customer” is any customer purchasing wholly or mainly for business purposes.

You may use this website only for lawful purposes. You must not attempt to damage the website, gain unauthorised access, introduce malicious software, interfere with another user, or use website content fraudulently.

We may update, suspend or withdraw website content where reasonably necessary. We do not guarantee that the website will always be available or error-free, but this does not affect any contract already formed with you.

You must be at least 18 years old and legally capable of entering a binding contract to place an order.

We take reasonable care to describe and display products accurately. Photographs are illustrative and colours, packaging, labels and minor specifications may vary where this does not materially affect the product.

Product dimensions, capacities, flow rates and performance figures are based on manufacturer information, test conditions or stated operating parameters. Actual performance can vary according to water pressure, flow demand, incoming water quality, temperature, installation and maintenance.

You are responsible for checking that a product is suitable for your intended use unless we have expressly agreed in writing to specify the system for you based on information or analysis supplied.

Consumer prices displayed on our website include VAT unless clearly stated otherwise. Trade prices and quotations may be shown exclusive of VAT, in which case VAT will be added at the applicable rate.

Delivery, installation, call-out and other charges are shown separately where applicable. The total payable will be shown before an online order is submitted or set out in the relevant quotation.

We may change prices at any time, but a price change will not affect a contract already accepted by us. If a clear pricing or description error is discovered before acceptance, we will contact you and allow you to proceed at the correct price or cancel. If payment has already been taken and the order is cancelled, it will be refunded.

A quotation applies only to the scope stated in it. Additional work or materials required because of concealed conditions, inaccurate information, unsuitable plumbing or a customer-requested change will be discussed before being charged.

Your order is an offer to purchase goods or services from us. An automated order acknowledgement, payment receipt or card authorisation confirms receipt only and does not necessarily mean that we have accepted the order.

A contract for goods is formed when we send a dispatch confirmation or otherwise expressly confirm acceptance. A contract for an installation or service is formed when we accept the booking or you accept our quotation, whichever occurs first.

We may refuse or cancel an order before acceptance for a legitimate reason, including stock unavailability, an obvious pricing error, suspected fraud, delivery restrictions or inability to complete the requested work safely. Any payment taken for a cancelled order will be refunded.

Online orders must be paid using an accepted payment method at checkout. Installation, service and trade orders must be paid in accordance with the quotation, invoice or account terms agreed with you.

You confirm that you are authorised to use the payment method supplied and that the billing information is accurate. We may carry out reasonable payment and fraud-prevention checks.

Goods remain our property until we have received payment in full. This does not alter when risk passes to a Consumer under section 09 below.

All goods and appointment dates are subject to availability. If an item is unavailable after you order, we will contact you and offer an appropriate alternative, a revised timeframe or cancellation with a full refund.

We will not substitute a materially different product without your agreement.

Delivery options, charges and estimated timeframes are shown at checkout and explained in our Shipping Policy. Delivery estimates are not guaranteed dates unless we expressly agree otherwise.

For Consumer orders, we will deliver without undue delay and, unless another timeframe is agreed, no later than 30 days after the contract is formed. Your statutory remedies for late or failed delivery remain unaffected.

You must provide a complete and accurate address, Eircode where applicable, telephone number and any access instructions. We are not responsible for delay caused by incorrect or incomplete information supplied by you.

A parcel will be left in a safe place or with another person only where authorised by you or permitted through the carrier’s delivery arrangements. Additional charges caused by a failed delivery may be payable where the failure is due to incorrect details, refused delivery or unavailable access.

For Consumers, risk passes when you or a person nominated by you, other than the carrier, takes physical possession of the goods.

Please inspect parcels promptly and contact us as soon as reasonably possible if goods appear damaged, incomplete or incorrect. A delay in reporting does not remove mandatory consumer rights, but prompt notification helps us investigate the carrier and resolve the issue faster.

Goods bought online or by phone

In most cases, a Consumer may cancel within 14 days after receiving the goods without giving a reason. After notifying us, the goods must be returned within a further 14 days.

Services booked online or by phone

A Consumer will normally have 14 days from the date the service contract is formed to cancel. If you expressly ask us to start during that period and later cancel, you may have to pay a proportionate amount for work completed up to cancellation. The cancellation right may be lost once the service has been fully performed where you expressly agreed to early performance and acknowledged this.

Exceptions

Cooling-off rights may not apply to goods made to your specifications or clearly personalised, sealed goods unsuitable for return for health or hygiene reasons once unsealed, goods inseparably mixed after delivery, or certain urgent repairs specifically requested at your home.

Full procedures, return costs, exclusions and refund timing are set out in our Refunds & Returns Policy.

Appointment times are estimates and may be affected by previous jobs, traffic, access, emergencies, material availability or circumstances outside our reasonable control. We will notify you where a significant delay or rescheduling is required.

You must provide:

• Safe and reasonable access to the property and installation area.
• A responsible adult at the property unless agreed otherwise.
• Accurate information about the water supply, plumbing, drainage and electrical supply.
• Suitable isolation valves, drainage, power and space where these are required by the agreed scope.
• Any landlord, management-company, planning or other permissions required for the work.

If work cannot proceed because the site is unsafe, inaccessible, materially different from the information supplied, or lacks required services, we may suspend the work and agree revised work, charges or a new appointment with you.

Unless included in the written scope, our work does not include repairing pre-existing plumbing defects, electrical defects, building damage, blocked drains, inadequate pressure, unsuitable pipework or unrelated appliances. We remain responsible for damage directly caused by our failure to exercise reasonable care and skill.

System selection and performance depend on the condition of the incoming water, peak flow rate, pressure, household or commercial demand, plumbing layout and correct installation, operation and maintenance.

Where we recommend treatment from a water analysis or information supplied by you or a third party, the recommendation assumes that the sample is representative and that the information is complete and accurate. Well-water chemistry and microbiological quality can change seasonally or over time.

Unless expressly stated in writing, we do not guarantee removal of contaminants that were not tested for, disclosed or included in the agreed treatment objective. No treatment system should be treated as a substitute for required testing, servicing, filter changes, salt replenishment, lamp replacement, cleaning or other manufacturer maintenance.

Goods must conform to the contract, be as described, fit for any agreed purpose, and have the quality and durability a Consumer can reasonably expect. Services must be supplied with reasonable care and skill.

If goods or services do not meet these requirements, Consumers may be entitled to remedies under Irish law, including refund, repair, replacement, repeat performance or price reduction depending on the circumstances.

Any manufacturer or Puresoft commercial warranty is additional to, and does not replace or restrict, statutory consumer rights. Warranty cover does not normally extend to misuse, accidental damage, frost, neglect, unauthorised modification, unsuitable operating conditions, consumable items, normal wear and tear, or failure to follow installation and maintenance instructions.

Consumers

We are responsible for loss or damage that is a reasonably foreseeable result of our breach of contract or failure to exercise reasonable care and skill. We are not responsible for loss that was not foreseeable, business loss arising from a Consumer purchase, or loss caused by misuse, failure to maintain the system, inaccurate information supplied to us, unauthorised work, pre-existing defects or changes in untreated water quality, except to the extent caused by our breach or negligence.

Business Customers

To the fullest extent permitted by law, we are not liable to a Business Customer for indirect or consequential loss, loss of profit, revenue, business, contracts, anticipated savings or goodwill. Subject to the exclusions below, our aggregate liability arising from a business order will not exceed the total amount paid or payable to us for the goods or services giving rise to the claim.

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any mandatory consumer right.

We are not responsible for delay or failure caused by events outside our reasonable control, including severe weather, transport disruption, supplier failure, utility outage, industrial action, epidemic, government action or network failure.

We will take reasonable steps to reduce the impact and resume performance. If a substantial delay continues, either party may have a right to end the affected contract, and any payment for goods or services not supplied will be refunded where required.

Website text, photographs, graphics, branding, manuals and other original content are owned by or licensed to Puresoft and may not be copied, republished or commercially exploited without permission, except as allowed by law.

Links to third-party websites are provided for convenience. We do not control their content, availability, privacy practices or separate contracts with you.

We process personal information to manage enquiries, orders, payments, deliveries, installations, services, warranties and legal obligations in accordance with our privacy and cookie information.

You are responsible for keeping account credentials confidential and for notifying us promptly if you believe an account or payment method has been used without authority.

Contact us first if you have a complaint. Please provide your name, order or invoice number, a clear description of the issue and any relevant photographs or test results. We will investigate and aim to resolve the matter fairly.

Nothing in these terms prevents a Consumer from using any statutory complaint, alternative dispute resolution or court procedure available to them.

If any part of these terms is found invalid or unenforceable, the remaining provisions will continue to apply. A delay in enforcing a right does not waive it.

We may use employees, couriers, manufacturers, subcontractors or other service providers to perform parts of our obligations, but this does not remove our responsibilities to a Consumer.

We may update these terms from time to time. The terms applying to an order are those in force when the relevant contract is formed; later changes will not retrospectively alter an existing contract unless required by law or agreed with you.

These terms and contracts with Puresoft are governed by Irish law. The Irish courts will have jurisdiction, subject to any mandatory right a Consumer has to bring proceedings in another court with jurisdiction.